Verizon-owned wireless carrier Visible confirms account hacks, denies breach

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Visible, an all-digital wireless service provider based in the US and owned by Verizon, confirmed today that hackers gained access to customer accounts, but the company denied any breach of its backend infrastructure.

The carrier’s confirmation comes after multiple customers complained about losing access to their Visible accounts in posts made on Reddit and Twitter on Tuesday.

Customers said that hackers broke into their Visible accounts, changed login passwords, updated shipping addresses, and then bought and charged new smartphones to the hacked accounts.

On Wednesday, after more than a day of non-stop complaints, the carrier finally confirmed the hacks in a message sent to affected customers.

According to a copy of the message seen by The Record, the company claims that the account intrusions took place after hackers used login details from data breaches at other companies — also known as credential stuffing attacks.

Visible is aware of an issue in which some member accounts were accessed and/or charged without their authorization. As soon as we were made aware

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