Royal Mail confirmed a “cyber incident” has disrupted its ability to send letters and packages abroad, and also caused some delays on post coming into the UK.
The postal service, and the UK’s National Cyber Security Centre and National Crime Agency, issued similar statements about the IT SNAFU on Wednesday, with Royal Mail advising customers to stop sending international mail until it fixed the problem.
“We’re experiencing disruption to our international export services and are temporarily unable to dispatch items to overseas destinations,” the organisation tweeted. “We strongly advise customers to hold any export items while we work to resolve the issue.”
Royal Mail added it was “sorry for any disruption this may cause.”
The National Cyber Security Centre (NCSC) confirmed it was “aware of an incident affecting Royal Mail Group Ltd” in a statement.
The cyber agency said it was working with Royal Mail and the National Crime Agency “to fully understand the impact.”
⚠️ Our statement on the incident affecting @RoyalMail Group this evening: “We are aware of an incident affecting Royal Mail Group Ltd and are working with the company, alongside the National Crime Agency, to fully understand the impact.”
— NCSC UK (@NCSC) January 11, 2023
In an email to The Register, the National Crime Agency confirmed it was working with its NCSC partners to investigate the incident.
The postal company did not immediately respond to The Register’s inquiries, which included queries about the expected duration of the disruption. A Royal