Matthew Lapierre reports that the Rideau Valley Health Centre’s IT systems have been impacted by what sounds like a ransomware incident that knocked out use of their phone system and otherwise impaired their ability to function.
In the meantime, the clinic said the majority of physicians would be able to attend previously scheduled appointments, but that pre-booked virtual phone appointments were cancelled and that callers to the clinic may experience delays due to a greater than normal volume of calls.
“We have instructed local pharmacies to provide our patients with emergency supplies of their prescriptions if required,” the clinic’s message read.
Some patients may be redirected for care. Although the clinic reports that so far, they have no indication that personal information was accessed or acquired, such discoveries often occur later in the investigation process, and the biggest immediate concern is getting systems working so care can be provided.
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