Today’s interconnected world relies heavily on virtual desktop infrastructure (VDI) performance to support the hybrid workforce. Digital transformation has resulted in a work-from-anywhere mindset, with increased importance placed on assuring uptime and maximizing employee productivity outside company walls. Because of the expanding client edge, maintaining consistent, high-quality VDI environments that meet end-user experience standards is no small feat.
Business continuity during COVID-19 has truly enabled the hybrid workforce to be productive in any environment. The demand for VDI to maintain this continuity shows no signs of slowing down. In fact, a recent report finds that the VDI market will expand at a 17 percent compound annual growth rate (CAGR) from 2021 to 2026. The following are some of the many benefits driving the continued demand for VDI:
Flexibility for the hybrid workforce. Whether working from home, traveling for business, or just getting a change of scenery by working from a coffee shop, employees today utilize VDI services to access company resources reliably from any location, at any time. Accessibility to customer support (via cloud-native VDI). Contact center employees are paramount to business operations, and the customer’s experience interacting with these teams strongly impacts satisfaction, loyalty rates, and brand reputation. Employees serving as call center agents are likely to feel more empowered and satisfied in their roles when they are able to conduct high-quality calls free of connectivity issues. Availability for third-party workers. With VDI services, third parties such as contractors and vendors are able to access the company resources