McDonald's Customer Says Voiceprint Claims Should Proceed

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By Lauraann Wood (November 23, 2021, 3:25 PM EST) — A McDonald’s customer has argued that an Illinois federal judge shouldn’t dismiss claims that the company unlawfully collected and disclosed voice data that customers unknowingly provided to its drive-thru assistants because the state’s biometric privacy law aims to safeguard precisely that type of information.

Customer Shannon Carpenter argued Monday that U.S. District Judge Charles Norgle should preserve the half of his biometric privacy suit that didn’t get remanded to state court because it “plainly” explains the wrongful steps McDonald’s Corp. took to collect his and other customers’ voiceprints through artificially intelligent drive-through assistants and disclose that data in violation of the…

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