Keeping customers happy means the big IAM just got bigger

Sponsored Feature It’s easy to forget the human factor when it comes to cybersecurity. Completely locking down your network will certainly make you secure, just as completely locking down your building will do the same. The problem is you’ll struggle to get much work done, because people need access to assets, physical or virtual, to do their jobs.

That’s why identity and access management (IAM) for “insiders” is a central discipline in cyber security. It provides the principles, processes, and tooling needed to manage what your colleagues can and can’t do across the core systems that form the foundation of corporate tech infrastructure are well understood – even if they are occasionally forgotten.

There’s just one problem. Your organization does not exist in isolation. Just as real-world supply chains have become increasingly complex and interconnected, so have the ways in which organizations and individuals do business together and collaborate using technology.

Both businesses and consumers expect a much deeper, more seamless experience when dealing with companies. And they want to be able to do this across a wide range of devices and services, accessing your website from their desktop or laptop, interacting with your apps across mobile devices, and keeping in touch via social channels. And they don’t want to have to juggle multiple logins and identities while they’re doing it.

Actually, it’s not just “customers”. Suppliers want and deserve a similar experience. And what about those who straddle both categories? Gig economy workers are, philosophically – if not legally

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