Europe’s Fastest Growing Chain is Reinventing the 24/7 Store as an “Ultimate Convenience Ecosystem” | CIO Skip to content
Did you know that Europe’s largest convenience chain isn’t British or German or French? It’s Polish! Founded in 1998, the chain, Zabka Polska (meaning “Little Frog” in Polish), operates more than 8,300 stores throughout Poland serving nearly 3 million customers every day. That translates to more than a billion customer interactions per year. Clearly, this “Little Frog” is quite popular.
A Little Frog with Big Ideas
Zabka describes itself as the “ultimate modern convenience ecosystem” and has seen incredible growth in recent years – thanks to a combination of ambition, vision, and the right technology to turn that vision into a sustainable reality.
Using modern technologies, Zabka tries to facilitate the purchases of customers and the work of franchisees at every step: automatic cash registers, price labels with an e-ink screen, kinetic floors generating electricity or robots preparing hot dogs. Yes, imagine that – robots slapping mustard on your hot dog!
At the same time, the technology provides an environmentally friendly approach to the functioning of the store: photovoltaic panels, energy storage, dust-absorbing paving stones and many others. The implementation of such a high-tech store can be admired at Lewadów street in Warsaw.
But there’s another tech story unfolding behind the scenes, which has to do with how Zabka functions as a business.
Keeping the “System” in Ecosystem
Zabka’s 8,300 stores are operated by