Employee Comms Lessons For Cos. From JPMorgan Fine

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By Jordan Blumenthal (March 30, 2022, 5:43 PM EDT) — Last year, federal regulators’ holiday gift to financial services firms was not a chronicle of good tidings; it was a cautionary tale targeting one of the sector’s biggest players.

On Dec. 17, 2021, two federal agencies simultaneously unveiled charges against JPMorgan Chase and announced their settlement to the tune of $200 million.[1] JPMorgan agreed to the fines, as well as various remedial actions, after admitting to years of failing to preserve business communications its employees exchanged via apps on their personal devices.

In their announcement, the agencies warned of additional enforcement actions to come against other financial services firms. But even…

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