Efficient ITSM Incident Resolution: Leveraging Azure AI Services for Quick Solutions

ITSM Incident Management Process

Service desks are utilized by to report IT issues in . Most service issues are resolved by Level- teams (service desk) by providing knowledge (KB) . Level-1 support resources identify important keywords determine if the incoming request is similar to any historic ticket. 

With existing incident resolution notes, Level-1 resources can resolve

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