Dish Network confirmed it was hit by a massive cyberattack tied to a multiday outage that downed internal billing systems, broke consumer apps and shut down several consumer-facing websites. The outage began Thursday. On Tuesday the company made its first public statement regarding the cyberattack.
In an 8-K filing with the U.S. Securities and Exchange Commission, the company said on Tuesday that it determined that “the outage was due to a cybersecurity incident and notified appropriate law enforcement.”
The company also noted in the SEC filing that on Feb. 27 it found that “certain data was extracted from the corporation’s IT systems” as part of the incident. It did not specify what type of data was breached. “It is possible the investigation will reveal that the extracted data includes personal information,” the company said.
Dish Network subsidiaries, Boost Mobile, Sling TV and Republic Wireless, also were impacted as a result of the attack. At the time, Dish reported large portions of its’ internal network were knocked offline including customer service portals, its bill paying frontend and company-owned websites such as Dish Wireless (Dishwireless.com) and its Project Genesis 5G website (launch.5gmobilegenesis.com).
As of Wednesday, some of the company websites were still displaying “403 error” messages, meaning content on the website was being blocked. The company homepage includes a public statement to customers.
Image of Dish Network’s website on March 1, 2023
“We are experiencing a system issue that our teams are working hard to resolve,” the company
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